Privacy & Support

Your guide to understanding how 2fish works and protects your data

Getting Started

First Time Setup

  1. Download 2fish from the App Store
  2. Create an account or sign in with existing credentials
  3. Complete onboarding to personalize your dream analysis experience
  4. Start recording your first dream using the audio recorder

Recording Your Dreams

  • Tap the fish-shaped recording button to start
  • Speak naturally about your dream experience
  • The app will automatically transcribe and analyze your recording
  • You can also type dreams manually using the text input option

Subscription & Pricing

Free Trial

New Users:

  • 3 lifetime dream analyses included free
  • Experience full deep analysis with all frameworks
  • No credit card required for trial dreams

Premium Subscription

Unlock unlimited access:

  • Unlimited dreams and deep analyses
  • Multi-framework analysis (Jungian, CBT, Freudian, Neuroscientific)
  • Comprehensive psychological insights
  • Dream archive and pattern tracking
  • Priority support
  • 7-day free trial for new subscribers

Pricing

  • Monthly: $7.99/month
  • Yearly: $79.99/year (Save 17%)
  • 7-day free trial - cancel anytime during trial period

Managing Your Subscription

How to Subscribe:

  1. After using your 3 free dreams, you'll be prompted to subscribe
  2. Choose monthly or yearly plan
  3. Start your 7-day free trial
  4. Complete purchase through App Store
  5. Premium features activate immediately

Free Trial Details:

  • 7-day trial period for new premium subscribers
  • Full access to all premium features during trial
  • Cancel anytime during trial - no charges if cancelled before trial ends
  • Automatic conversion to paid subscription after trial unless cancelled

How to Cancel:

  1. Open Settings app on your device
  2. Tap your Apple ID at the top
  3. Select Subscriptions
  4. Find 2fish and tap it
  5. Tap Cancel Subscription

Cancellation takes effect at the end of your current billing period. If cancelled during free trial, you'll retain access until trial ends.

Billing Information:

  • All billing is handled through Apple's App Store
  • For refunds or billing disputes, contact Apple Support
  • Subscription automatically renews unless cancelled 24+ hours before renewal
  • No charges during 7-day free trial period

Privacy & Data Protection

What We Collect

  • Dream recordings and transcriptions
  • Basic account information (email, name)
  • App usage analytics (anonymized)
  • Subscription status

What We DON'T Share

  • Your dream content is never shared with third parties
  • Analysis data remains private to your account
  • No personal data sold or monetized
  • We respect your privacy and the intimate nature of your dreams

Data Security

All data is encrypted in transit and at rest. We follow industry-standard security practices to protect your personal information and dream content.

Data Management

Export your data:

  • Contact support to request data export
  • Includes all dreams and analyses in readable format

Delete your account:

  • Go to Settings → Account → Delete Account
  • All data permanently removed within 30 days
  • This action cannot be undone

Troubleshooting

Recording Issues

Recording won't start:

  • Check microphone permissions in Settings → Privacy → Microphone → 2fish
  • Ensure you have internet connection for transcription
  • Try force-closing and reopening the app

Poor transcription quality:

  • Speak clearly and at normal pace
  • Record in quiet environment
  • Ensure phone microphone isn't blocked

Account & Sync Issues

Dreams not syncing:

  • Ensure you're signed in to the same account
  • Check internet connection
  • Dreams sync automatically when online

Lost premium access:

  • Verify subscription is active in App Store settings
  • Try "Restore Purchases" in app settings
  • Contact support if issue persists

App Performance

App crashes or freezes:

  • Force close app and reopen
  • Restart your device
  • Update to latest app version
  • Clear cache by reinstalling (backup dreams first)

Slow analysis:

  • Comprehensive analysis can take 30-60 seconds
  • Ensure stable internet connection
  • Try again during off-peak hours

Frequently Asked Questions

How accurate is the dream analysis?
Our AI provides psychological insights based on established frameworks. It's designed to offer perspectives and promote self-reflection, not clinical diagnosis.

Can I edit dreams after recording?
Yes, you can edit transcriptions before or after analysis. Tap the dream entry and select "Edit."

Can I use 2fish offline?
Recording works offline, but analysis requires internet connection. Dreams sync when you're back online.

How many devices can I use?
Your account works on multiple iOS devices. Dreams sync automatically between devices.

What languages are supported?
Currently English only, with plans to add more languages in future updates.

Can I backup my dreams?
Dreams are automatically backed up to your account. For local backup, contact support for data export.

Tips for Best Results

  • Record consistently - Regular dream recording improves pattern recognition
  • Be detailed - Include emotions, colors, people, and settings
  • Record immediately - Dreams fade quickly; record right after waking
  • Review patterns - Check your dream history for recurring themes
  • Use premium analysis - Multi-framework analysis provides deeper insights

Contact & Support

Need assistance? We're here to help.

Email Support: 2fishapp@gmail.com

  • Response time: 24-48 hours
  • Include your account email and describe the issue
  • Attach screenshots if helpful

Bug Reports

Please include:

  • Device model and iOS version
  • App version number
  • Steps to reproduce the issue
  • Screenshots or screen recordings

Feature Requests

We love hearing from users! Send suggestions to 2fishapp@gmail.com with detailed descriptions of how features would improve your experience.


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